
Hospitality Business Consulting
In today’s fast-paced business environment, many businesses encounter specific challenges that they may not have the time, ability, or patience to address effectively. That’s where we come in.
We specialise in thoroughly analysing businesses, identifying key issues, and crafting tailored solutions that align with your business goals.
Our approach begins with an in-depth analysis of your current practices. We meticulously examine every aspect of your operations, from management and staffing to financial practices and customer engagement. Based on this comprehensive analysis, We provide detailed recommendations designed to enhance efficiency, boost profitability, and drive sustainable growth.
Whether your business is recovering, experiencing growth, or preparing for a sale or acquisition, consulting often emerges as the first and most critical need. We understand that each phase of a business’s lifecycle presents unique challenges and opportunities. Our expertise enables us to offer strategic advice and actionable plans that address your immediate concerns and lay the groundwork for long-term success.
How I Can Help Your Hospitality Business
Productivity
Simply put, personal productivity is about completing the actions that move you closer to accomplishing your goals in a manner that brings balance and ease into your life. It’s all about completing an action cycle effectively. Often, managers and business leaders get so caught up in the ‘busyness of business’ that they actually become less productive.
We offer a comprehensive program specifically designed to help business leaders improve their productivity and effectiveness. By focusing on six key areas, we guide you through a structured approach to reclaim your time, organise your tasks, and achieve your goals more efficiently:
- Time Management: Learn how to manage your time effectively, prioritise tasks, and allocate your hours to maximise productivity. Discover techniques to avoid time-wasting activities and stay focused on what truly matters.
- Organisation: Develop strategies to organise your workspace, digital files, and daily activities. An organised environment fosters clarity and reduces stress, allowing you to work more efficiently.
- Planning: Master the art of planning by setting clear, achievable goals and creating detailed action plans. Learn how to break down large projects into manageable tasks and set realistic deadlines to ensure steady progress.
- Accountability: Establish accountability measures to stay on track and meet your commitments. Whether it’s through regular check-ins or accountability partners, maintaining accountability is crucial for sustained productivity.
- Prioritisation: Identify and focus on high-priority tasks that align with your goals. Learn how to assess the importance and urgency of tasks and make informed decisions about where to direct your efforts.
- Delegation: Enhance your delegation skills to empower your team and free up your time for high-impact activities. Understand the importance of trust, communication, and follow-up in effective delegation.
Through this program, we provide personalised guidance, practical tools, and actionable insights tailored to your unique challenges and goals. By the end of the program, you will have a clear framework for maintaining personal productivity and achieving a balanced, fulfilling professional life.
Project Management
Busy managers and business leaders often find themselves unable to attend to their important plans and projects, leading to delays or even complete neglect. When there is no time or capability within the team to complete these crucial tasks, it can hinder the growth and efficiency of the business. This is where our expertise in project management can make a significant difference.
Project management is the process of leading a team’s work to achieve goals and meet success criteria within a specified timeframe. The primary challenge of project management is accomplishing all project goals within the given constraints, which often include time, budget, and scope. As experienced project managers, we can step in and take charge of your business projects, ensuring they are completed successfully and efficiently.
Our role as a project manager involves a comprehensive approach to planning, organising, and directing the completion of specific projects. We become responsible for every aspect of the project lifecycle, from initial planning and resource allocation to execution and final delivery. We aim to ensure that each project is completed on time, within budget, and to the highest possible standards.
Key aspects of our project management services include:
- Planning: We work with your team to develop detailed project plans, including timelines, milestones, and resource requirements. Effective planning ensures that all project components are accounted for and that the project progresses smoothly.
- Organising: We organise the project team, defining roles and responsibilities to ensure everyone is clear on their tasks. Efficient organisation helps streamline workflows and improves collaboration within the team.
- Directing: We provide clear direction and leadership throughout the project, ensuring that all team members stay focused and motivated. Our leadership helps keep the project on track and aligned with the business’s strategic goals.
- Monitoring and Controlling: We continuously monitor the project’s progress, identifying potential issues or deviations from the plan. By implementing corrective actions promptly, we ensure the project stays within scope, time, and budget constraints.
- Closing: We conduct thorough reviews and evaluations upon project completion to ensure all objectives have been met. We also provide detailed reports and insights to help your business learn from the project experience and apply best practices in the future.
By entrusting your project management needs to us, you can focus on your core business activities while having confidence that your important projects are in capable hands. Our expertise ensures that projects are not only completed successfully but also contribute to your business’s overall growth and success.
Leadership Coaching
Leadership coaching is a powerful personal and professional growth tool designed to help you unlock your full potential and transform high performers into superior leaders. We are dedicated to launching you to the next level, not by fixing what’s broken but by holding you accountable to the best version of yourself.
The coaching process offers leaders a fresh perspective and renewed focus. It equips you with the tools and insights needed to implement personal and organisational changes effectively. Through consistent support and guidance, coaching keeps you aligned with your personal and professional goals, helping you navigate challenges and seize growth opportunities.
Key aspects of our leadership coaching services include:
- Personal Growth: We work with you to identify and leverage your strengths, address areas for improvement, and develop a growth mindset. This process enables you to become a more effective and confident leader.
- Accountability: We hold you accountable to your goals and commitments, ensuring you stay on track and make steady progress. Regular check-ins and feedback sessions help maintain momentum and drive continuous improvement.
- Strategic Focus: We help you develop a clear vision and strategic plan for your leadership journey. You can lead with purpose and direction by aligning your personal and organisational goals.
- Change Implementation: Whether you are aiming for personal development or driving organisational change, we provide the support and strategies needed to manage transitions smoothly and effectively.
- Team Development: Leadership coaching also extends to team dynamics, helping you foster a collaborative and motivated team environment. By developing your leadership skills, you can inspire and empower your team to achieve higher performance levels.
- Enhanced Performance: The ultimate goal of coaching is to elevate your performance and that of your team. Through targeted development and motivation, you can achieve significant improvements in productivity and effectiveness.
Our leadership coaching services are tailored to meet your unique needs and aspirations. By working together, we can broaden your horizons, develop your capabilities, and motivate you and your team to reach new heights of success.
Mentoring
While related, coaching and mentoring serve distinct purposes in professional development. Coaching is more performance-driven, focused on improving an individual’s on-the-job performance. Conversely, mentoring is development-driven, looking beyond the professional’s current job function to take a more holistic approach to career growth and personal development.
As a mentor, we facilitate exploring your needs, motivations, desires, skills and thought processes to assist you in making real, lasting changes. Our mentoring services are designed to help you excel in your current role and prepare you for future challenges and opportunities. By taking a broader view of your career and personal aspirations, mentoring enables you to achieve your full potential.
Key aspects of our mentoring services include:
- Holistic Development: We take a comprehensive approach to your development, considering all aspects of your career and personal life. This ensures that you are effective in your current role and prepare for future opportunities and challenges.
- Personalised Guidance: Each mentoring relationship is tailored to meet your specific needs and goals. We provide personalised advice and support, helping you navigate your unique career path.
- Skill Enhancement: Through mentoring, you can develop and enhance new skills. We help you identify areas for growth and provide the resources and guidance needed to improve.
- Motivation and Support: We provide ongoing motivation and support, helping you stay focused and committed to your goals. Our mentoring approach encourages you to push your boundaries and achieve more than you thought possible.
- Long-term Perspective: While coaching focuses on immediate performance, mentoring takes a long-term view of your career and personal development. This perspective helps you make strategic decisions that benefit you in the long run.
- Real, Lasting Change: The ultimate goal of mentoring is to facilitate real, lasting change in your professional and personal life. By exploring your needs, motivations, and aspirations, we help you implement changes that have a lasting impact.
Both coaching and mentoring are powerful tools for personal and professional growth. Our mentoring services complement coaching by providing a broader, more development-focused approach to achieving your full potential.
Corporate Governance
Corporate governance has never been more high-profile and esteemed than it is today and for good reasons. The focus on establishing robust corporate governance practices is essential for the success and integrity of any organisation.
What is Corporate Governance?
Corporate governance dictates the shared philosophy, practices, and culture of an organisation and its employees. It clearly outlines the roles and responsibilities of managers, stakeholders, creditors, regulators, and the Board of Directors/Committee and their rights within the business. Effective corporate governance ensures transparency, accountability, and fairness in a company’s relationship with all its stakeholders.
Why Corporate Governance?
Lack of effective corporate governance is more than just risky business; it can be catastrophic. A corporation without a corporate governance system is often regarded as a body without a soul or conscience. Corporate governance is an increasing challenge for all businesses, but for those in the hospitality industry, the task is even more significant. Legal requirements concerning gaming, food and alcohol service, staff employment, public liability, and more make the need for stringent governance practices critical.
The Importance in Hospitality
Good corporate governance is paramount in the hospitality industry due to the specific regulatory and legal requirements. Establishing sound governance practices helps ensure compliance with these regulations, mitigate risks, and promote a positive organisational culture. It also builds trust with stakeholders and enhances the business’s reputation.
Drawing upon Justin’s extensive experience as a Club General Manager, Board Consultant, and current Director on the Board of Twin Towns Service Club Ltd, he offers deep insights and practical strategies for implementing and maintaining effective corporate governance. His background equips him to understand the unique challenges businesses face in the hospitality sector and provide tailored solutions to meet these needs.
Implementing strong corporate governance practices safeguards your business and positions it for long-term success. By fostering a culture of accountability and transparency, you can build a resilient organisation capable of navigating the complexities of today’s business environment.
Focus Groups
Focus Group sessions are a powerful tool for businesses seeking in-depth insights into customer experiences, perceptions, and opinions. These open-ended discussions involve a small group of customers led by an experienced moderator. The dynamic interaction among participants often results in surprising and valuable outcomes that can drive significant improvements in your business.
What is a Focus Group?
A Focus Group session is an interactive discussion where a diverse group of customers shares their experiences, perceptions, and opinions about a business’s current offerings and services. Guided by a skilled moderator, the conversation flows naturally, allowing participants to build on each other’s comments, develop solutions, and reach consensus on various issues.
Why Conduct Focus Groups?
Focus Groups provide a unique opportunity to delve deeper into customer feedback than traditional surveys or feedback forms. The open-ended nature of the discussion encourages participants to express their thoughts freely and candidly. This interaction often leads to the emergence of new ideas, insights, and perspectives that might not surface through other feedback methods.
The benefits of conducting Focus Groups include:
- In-Depth Insights: Gain a comprehensive understanding of customer experiences, needs, and expectations. The qualitative data gathered can reveal the underlying reasons behind customer preferences and behaviours.
- Customer Perceptions: Understand how customers perceive your brand, products, and services. This insight can help you align your offerings with customer expectations and enhance your brand image.
- Idea Generation: Focus groups’ collaborative nature fosters creativity and innovation. Participants often build on each other’s ideas, developing practical and innovative solutions to business challenges.
- Consensus Building: Reach a consensus on key issues and identify common themes and trends. This collective feedback can guide strategic decisions and help prioritise areas for improvement.
My Role as a Moderator
As an experienced moderator, Justin facilitates Focus Group sessions to ensure productive and meaningful discussions. The role involves:
- Creating a Comfortable Environment: Establishing a relaxed and open atmosphere where participants feel comfortable sharing their honest opinions.
- Guiding the Discussion: Keeping the conversation focused and on track, ensuring all relevant topics are covered while allowing flexibility for participants to explore important issues.
- Encouraging Participation: Engaging all participants and encouraging quieter members to contribute, ensuring a diverse range of perspectives is heard.
- Analysing Results: Summarising the discussion, identifying key insights, and providing actionable recommendations based on the feedback gathered.
By leveraging the power of Focus Groups, you can gain valuable insights that drive informed decision-making and strategic improvements in your business.
Executive Recruitment
Finding the right senior manager is critical for the success and growth of any organisation. Whether you need a General Manager or a senior department manager, we can do the heavy lifting to ensure you only interview the best candidates. Our executive recruitment services are designed to streamline the hiring process and deliver top-tier talent for your business.
What We Can Do for You:
- Advertise the Position: We will create and place targeted job advertisements on Seek and other relevant platforms to attract high-quality candidates.
- Review Applications: Every application received will be meticulously reviewed to identify the most promising candidates. This thorough screening process ensures that only qualified individuals move forward.
- Shortlist Top Candidates: We will recommend the top 10 candidates from the pool of applicants. This process includes discreet and confidential reference checking to verify each candidate’s background and qualifications.
- Conduct Interviews: We will conduct initial interviews with the top 10 candidates to assess their suitability for the role. This step ensures that only the best candidates are presented for your consideration.
- Provide Summary Matrix: After the interviews, we will provide you with a comprehensive summary matrix based on the job specifications and each candidate’s overall experience within the club or venue industry. This matrix offers a clear and concise overview to aid decision-making.
- Final Interviews: Based on the summary matrix, you can select the candidates you wish to conduct final interviews with. This focused approach saves time and ensures you meet only the most qualified individuals.
Why Choose Our Executive Recruitment Services?
- Expertise: With extensive experience in the hospitality and business sectors, we understand the unique requirements and challenges of finding the right senior managers.
- Efficiency: Our structured approach ensures a smooth and efficient recruitment process, minimising downtime and allowing you to focus on your core business activities.
- Confidentiality: We handle all aspects of the recruitment process with the utmost discretion and professionalism, ensuring the confidentiality of both your business and the candidates.
- Quality Assurance: By conducting thorough screenings and interviews, we ensure that only the best candidates who meet your specific needs and standards are presented for your final consideration.
Finding the right senior manager can significantly impact your organisation’s performance and growth. Let us help you identify and recruit top talent that aligns with your business goals and culture.

TESTIMONIAL
The Surf Club Nobbys Beach engaged Justin McGurgan and his team to provide us with contract management services to assist our management team to stabilise our supporters club business after some significant past events. Their team were able to support our new manager in individual operational areas of the club that required specialist attention to improve results and achieve targets. They provided a Strategic Review, Operational Overview, Operational Plan Development, Implementation, and Monthly & Quarterly Management Reports. It provided us a great platform for the future and we recommend their services to other clubs wholeheartedly.
– Greg Lindores / President Nobbys Beach Surf Club
